GRI Index

Index No. Description Reported in/ explanation Page No.
(Printed Report)
General Standard Disclosures
Strategy and Analysis
G4-1 Most senior decision maker’s statement Message from the Chairman 6
G4-2 Risks and opportunities Integrated Risk Management 52
Organizational Profile
G4-3 Name of the Organization Who we are Inner Front Cover
G4-4 Brands, products and services Business Model 16 and 17
G4-5 Location of the organization’s headquarters Corporate Information Inner Back Cover
G4-6 Details of overseas operations None overseas
G4-7 Nature of ownership and legal form Corporate Information Inner Back Cover
G4-8 Markets served Business Model 16 and 17
G4-9 Scale of the organization Financial Highlights & Business Model 5, 14 to 17
G4-10 Total workforce by employment type, employment contract, and region , broken down by gender Employee Capital 39 to 43
G4-11 Employees covered by collective bargaining agreements Employee Capital 44
G4-12 Organization’s supply chain Business Partner Capital 46
G4-13 Changes during the reporting period About this Report 2
G4-14 Precautionary approaches About this Report 2
G4-15 Externally developed initiatives Business Model 22
G4-16 List memberships of associations Business Model 22
Identified Material Aspects and Boundaries
G4-17 Operational structure of the Organisation Business Model 14 and 15
G4-18 Process for Defining Report Content About this Report 2
G4-19 Material aspects identified for  report content Business Model 23
G4-20 Aspect boundary for identified material aspects within the organization Business Model 23
G4-21 Aspect boundary for identified material aspects outside the organization Business Model 23
G4-22 Restatements of previous information About this Report 2
G4-23 Significant changes from previous reporting periods About this Report 2
Stakeholder Engagement
G4-24 List of stakeholder groups Business Model 21 and 22
G4-25 Identification and selection of stakeholders Business Model 21 and 22
G4-26 Approaches to stakeholder engagement Business Model 21 and 22
G4-27 Key topics raised through stakeholder engagement Business Model 21 and 22
Report Profile
G4-28 Reporting period About this Report 2
G4-29 Most recent previous report About this Report 2
G4-30 Reporting cycle About this Report 2
G4-31 Contact point regarding the report About this Report 2
GRI Content Index
G4-32 Compliance with GRI G4 guidelines Online  
Assurance
G4-33 Policy and current practice with regard external assurance No External Assurance Obtained  
Governance
G4-34 Governance structure Corporate Governance 68
Ethics and Integrity
G4-56 Ethics and integrity Institutional Capital 31
Specific Standard Disclosures
Category: Economic
Aspect: Economic Performance
G4-EC1 Economic value generated and distributed Supplementary Information & Investor Capital 191 and 32
G4-EC3 Organisation’s defined benefit plan obligations Accounting Policies 120
G4-EC4 Financial assistance from government Financial Capital 28
Aspect: Indirect Economic Impacts
G4-EC7 Development of infrastructure Social and environmental Capital 47
Category: Environmental
Aspect: Energy
G4-EN5 Energy intensity Social and Environmental Capital 48 to 49
G4-EN6 Reductions in energy consumption Social and Environmental Capital 48 to 49
G4-EN7 Reductions in the energy requirements Social and Environmental Capital 48 to 49
Aspect: Emissions
G4-EN15 Direct GHG emissions (Scope 1) Social and Environmental Capital 48 and 49
G4-EN16 Indirect GHG emissions (Scope 2) Social and Environmental Capital 48 and 49
G4-EN17 Other indirect GHG emissions (Scope 3) Social and Environmental Capital 48 and 49
G4-EN18 GHG emissions intensity Social and Environmental Capital 48 and 49
G4-EN19 Reduction of GHG emissions Social and Environmental Capital 48 and 49
Aspect: Products and Services
G4-EN27 Mitigation of environmental impacts Social and Environmental Capital 48
Category: Social
Sub Category: Labour Practices and Decent Work
Aspect: Employment
G4-LA1 New employees hired and turnover Employee Capital 41 and 42
G4-LA2 Benefits for full/part time employees Employee Capital 44
G4-LA3 Parental leave, return & retention Employee Capital 42
Aspect: Training and Education
G4-LA9 Average hours of training   Employee Capital 42 and 43
G4-LA10 Programs implemented and assistance provided to upgrade employee skills Employee Capital 44
G4-LA11 Regular performance and career development review Employee Capital 44
Aspect: Diversity and Equal Opportunity
G4-LA12 Composition by gender, age group etc Employee Capital 39 to 45
Aspect: Equal Remuneration for Women and Men
G4-LA13 Basic salary and remuneration of women to men Employee Capital 45
Aspect: Labor Practices Grievance Mechanisms
G4-LA16 Grievances about labor practices Employee Capital 44
Sub Category: Society
Aspect: Local Communities
G4-SO1 Engagement with local community Social and Environmental Capital 47
Aspect: Anti-corruption
G4-SO4 Anti-corruption policies and procedures Institutional Capital & Integrated Risk Management 31, 62, 63
Aspect: Compliance
G4-SO8 Compliance with laws and regulations Institutional Capital 31
Sub Category: Product Responsibility
Aspect: Product and Service Labeling
G4-PR3 Product and service information and labeling Institutional Capital 31
G4-PR4 Non-compliance with regulations and voluntary codes concerning product and service information and labeling Institutional Capital 31
Aspect: Marketing Communications
G4-PR6 Banned or disputed products Institutional Capital & Annual Report of the Board of Directors on the Affairs of the Bank 31 and 82
G4-PR7 Non-compliance with regulations and voluntary codes concerning marketing communications Institutional Capital 31
Aspect: Customer Privacy
G4-PR8 Complaints received concerning breaches of customer privacy Institutional Capital & Integrated Risk Management 31 and 62